Technical Support Specialist

Job Summary

A company is looking for a Support Specialist to provide first-level technical support to end-users in a call center environment.

Key Responsibilities

• Assist end-users via phone and email with first-level technical support, resolving incidents at the Tier I level
• Document customer interactions and troubleshooting steps in the appropriate systems, ensuring detailed records are maintained
• Escalate complex issues to senior staff and collaborate on troubleshooting as needed

Required Qualifications

• Experience in a call center or technical support environment
• Ability to work flexible hours, including holidays and inclement weather
• Familiarity with ticketing systems and documentation practices
• Knowledge of technical troubleshooting processes
• Capacity to learn new products and services quickly