Technical Support Specialist

Job Summary

A company is looking for a Tier 1 Support Specialist for a 9-month contract position that is mostly remote.

Key Responsibilities:

• Provide first-line technical assistance to developers, QA teams, and players
• Diagnose and resolve or escalate software or application issues using available resources
• Collaborate with cross-functional teams to create troubleshooting guides and improve knowledge bases

Required Qualifications:

• Experience in technical support, QA, or helpdesk roles, preferably in game development
• Understanding of NDAs, data privacy, and security protocols
• Willingness to learn and adapt to new tools and processes
• Basic understanding of scripting or programming languages
• Experience with game engines, version control, and bug tracking tools is a plus