Outbound Call Center Representative

Job Summary

A company is looking for an Outbound Call Center Representative.

Key Responsibilities

• Make an average of 50 outbound calls per hour to schedule healthcare evaluations
• Follow approved scripts and ensure members understand the terms of the evaluations
• Meet daily productivity and quality goals while adhering to HIPAA guidelines

Required Qualifications

• High School Diploma or equivalent preferred
• 1+ year of call center experience or 2+ years of general work experience required
• Previous experience in a metrics-driven outbound call center is preferred
• Ability to work in a fixed schedule and use multiple computer systems simultaneously
• Strong computer skills and a desire to work in a results-oriented environment