Call Center Representative

Job Summary

A company is looking for a Retention Call Center Representative to assist members and prospects with related issues efficiently.

Key Responsibilities

• Respond to customer calls, troubleshoot inquiries, and provide effective solutions
• Maintain excellent quality service by following organizational standards
• Document interactions accurately and educate callers for future troubleshooting

Required Qualifications

• High School Diploma required; Associate's Degree preferred
• 2-5 years of customer service experience required; healthcare experience preferred
• Proficiency in Microsoft Office applications
• Driver's License may be required by some plans
• Specific language skills may be required by some plans