Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and retention through effective relationship management.

Key Responsibilities

• Cultivate and nurture strong relationships with customers, acting as a trusted advisor
• Collaborate with customers to maximize product adoption and utilization
• Develop and implement tailored Success Plans for strategic customers

Required Qualifications

• 5 years' experience in Customer Success, Account Management, or technical support
• Bachelor's degree or equivalent relevant work experience
• Proficient in Office 365
• Strategic thinking ability to align solutions with customer goals
• Experience in Salesforce and understanding of K-12 education systems is preferred