Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor, Compliance.

Key Responsibilities

• Become a subject matter expert on the product and lead a team providing customer support
• Design and develop the onboarding program for team members and ensure they have the necessary tools and resources
• Own team performance metrics and collaborate with leadership to refine support processes

Required Qualifications

• 2-4+ years of experience managing a Support team in a fast-paced environment, startup, or SaaS organization
• Deep understanding of systems and operations with B2B products
• Experience managing a distributed team
• Proven track record of maintaining SLAs
• Extensive experience with Salesforce Service Cloud