Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to provide assistance to members and their caregivers regarding medical alert devices.

Key Responsibilities

• Answer incoming calls from members and caregivers, assisting with orders, billing, and account services
• Guide callers through troubleshooting and effectively using products or services
• Maintain knowledge of products and services, perform account updates, and document conversations accurately

Required Qualifications

• 2+ years of member service call center or member-facing experience preferred
• High school diploma required; associate or bachelor's degree preferred
• Computer proficiency with the ability to multi-task
• Professional and enthusiastic demeanor with a passion for serving
• Effective active listening skills to ensure appropriate resolutions