Call Center Representative

Job Summary

A company is looking for a Call Center Representative to handle customer inquiries and support in a fast-paced environment.

Key Responsibilities

• Handle incoming telephone calls, including routing, claims reporting, and policy assistance
• Process tasks from a work queue and manage additional projects while meeting service level expectations
• Provide exceptional customer service to both internal and external customers

Required Qualifications, Training, and Education

• High school diploma or equivalent; some college preferred
• Prior experience in call center, reception work, or retail
• Data entry skills and knowledge of personal computers
• Strong interpersonal and telephone skills