Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide personalized assistance to clients navigating support services.

Key Responsibilities

• Serve as the first point of contact for clients seeking support services and address inquiries with empathy
• Document all interactions in the CRM system to ensure continuity of care and compliance with policies
• Collaborate with internal departments and participate in quality improvement efforts to enhance client experience

Required Qualifications

• Bachelor's degree required
• A minimum of 3 years of customer experience in a healthcare setting/contact center
• Experience in a virtual contact center with digital navigation
• Demonstrated commitment to serving diverse populations with empathy and respect for cultural differences
• Familiarity with billing processes, insurance plans, and grievance resolution