Customer Service Quality Analyst

Job Summary

A company is looking for a Customer Service Quality Assurance Analyst.

Key Responsibilities

• Synthesize and communicate internal and external customer service metrics and opportunities
• Identify and implement operational improvements and maintain Standard Operating Procedures
• Measure and report on customer insights and service-related metrics to enhance customer experience

Required Qualifications

• Bachelor's degree
• Self-motivated with a focus on process improvement and the ability to work independently
• Ability to work collaboratively in a team environment
• High agility in a fast-paced, matrix environment
• 5+ years of professional experience in relevant fields is preferred