Job Summary
A company is looking for a Senior Customer Engagement Manager to drive retention and growth in their supplemental education account portfolio.
Key Responsibilities
- Serve as the primary contact for stakeholders, gathering and relaying feedback to internal teams
- Develop and implement engagement plans focused on account retention and revenue growth
- Monitor account health and risks, providing insights to the sales team for strategic planning
Required Qualifications
- Bachelor's Degree in Business or a related field
- Minimum of 4 years of experience in customer experience, account management, or program management
- Experience in process management and strategic analysis
- Demonstrated ability for cross-functional collaboration
- Flexibility and adaptability in a transforming organization
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