Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries and address various types of policies and billing inquiries
• Input and track information into the appropriate databases
• Remain current on new marketing campaigns to respond to related inquiries effectively

Required Qualifications

• Experience in a call center environment
• Ability to handle inbound/outbound calls and incoming correspondence
• Proficiency in documenting customer requests and completing policy changes
• Strong understanding of customer documentation and follow-up processes
• Passion for helping others and providing an outstanding customer experience