Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their remote client support team.

Key Responsibilities

• Provide 24/7 technical support to customers and vendor partners via phone and email
• Manage ticket creation, documentation, and resolution of technical issues
• Collaborate with internal teams to ensure timely resolution of client issues

Required Qualifications, Training, and Education

• Associate Degree from a two-year college or technical school, or equivalent experience (Bachelor's preferred)
• 1-2 years of experience in customer technical support or call center, preferably in healthcare IT
• Preferred certifications include CompTIA A+, CompTIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
• Working knowledge of Windows Server environments, databases, and mobile device applications
• Ability to manage high volumes of inbound emails and tickets daily