Director of Customer Strategy

Job Summary

A company is looking for a Director, Enterprise Customer Strategy and Success.

Key Responsibilities

• Serve as the primary strategic advisor to enterprise accounts, ensuring alignment to client goals and long-term success
• Collaborate cross-functionally to promote a customer success mindset and drive achievement of business outcomes
• Translate customer needs into clear data strategies and platform configurations to accelerate time-to-value

Required Qualifications

• Bachelor's degree in sciences, business, operations, computer science or related field preferred; MBA is a plus
• 8+ years of experience leading teams for customer success or equivalent experience preferred
• 10+ years of experience in clinical research or drug development industry, with knowledge of relevant guidelines and methodologies
• 8+ years of proven experience successfully implementing SaaS and/or enterprise software applications in clinical research and/or life sciences
• 10+ years of cross-functional program/project experience with a demonstrated track record of execution