Director of Customer Support

Job Summary

A company is looking for a Director of Customer Support to lead and scale its support function in a high-growth environment.

Key Responsibilities

• Lead, hire, and develop a global support team to ensure high-quality support delivery
• Define and implement scalable support processes and SLAs for enterprise and developer customers
• Monitor key support metrics and collaborate with Product and Engineering to resolve product issues

Required Qualifications

• 8-10+ years of experience in technical support, with 4+ years in a leadership role
• Strong technical background in cloud platforms, data pipelines, and distributed systems
• Experience supporting enterprise customers and collaborating with engineering teams
• Familiarity with data and cloud technologies such as Spark, Databricks, Snowflake, and AWS
• Proven ability to hire and mentor technical support teams in high-growth settings