Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual (Spanish).

Key Responsibilities

• Provide first point of contact for customer inquiries and complaints
• Manage customer profiles and coordinate with departments to ensure customer satisfaction
• Evaluate customer problems and offer logical solutions while maintaining effective communication

Required Qualifications

• Customer service experience
• Bilingual in English and Spanish
• Ability to handle a high volume of calls and emails
• Bachelor's degree preferred or equivalent work experience
• Strong multitasking and organizational skills