Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Payment Support.

Key Responsibilities

• Manage customer and partner requests, providing timely support via phone and email
• Deliver product training and maintain an organized queue of support requests
• Act as a liaison between customers, internal teams, and external payment partners to ensure satisfaction and compliance

Required Qualifications

• Bachelor's Degree or relevant work experience
• 1+ years of remote/hybrid work experience in a customer-facing role
• Experience in Compliance, Payments, Risk, Fraud, or Fintech with a focus on customer service
• Ability to manage multiple tasks effectively and communicate clearly via various channels
• Technical Customer Support experience in a queue-based environment is preferred