Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to oversee customer satisfaction and success with its products and services.

Key Responsibilities

• Oversee the customer journey from onboarding through renewal to maximize product usage
• Develop standard onboarding procedures and collaborate with customers on account development plans
• Monitor customer health and act as a liaison between departments to enhance customer outcomes

Required Qualifications

• Passion for user success and genuine empathy for customer needs
• Strong interpersonal skills for building trust and maintaining a consultative approach
• Analytical mindset with a data-driven approach to inform decisions
• Flexibility to adapt to evolving customer demands and collaborate with various teams
• Commitment to a user-focused, product-led culture