Bilingual Technical Support Specialist

Job Summary

A company is looking for a Bilingual Technical Support Specialist.

Key Responsibilities

• Provide telephone support for Qolsys, DSC, and Sur-Gard products
• Respond to customer calls and resolve issues within SLA times
• Support both application software and hardware products and provide feedback to stakeholders

Required Qualifications

• Fluent in French
• Strong technical background or an associate degree preferred
• Experience with hardware and software troubleshooting
• Ability to navigate IT and interactive communication tools
• Previous experience in a technical support or fault-finding role is helpful