Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to guide client relationships and ensure successful adoption of their loyalty rewards software.

Key Responsibilities

• Manage relationships with high-value clients, focusing on onboarding and long-term adoption
• Understand and optimize client goals to enhance rewards program performance
• Collaborate with Sales and Product teams to support client satisfaction and drive improvements

Required Qualifications

• 4+ years of experience in a client-facing SaaS role with strategic accounts
• Curious and resourceful mindset, capable of addressing challenges proactively
• Proven relationship-building skills across multiple stakeholders
• Comfortable with technical topics such as integrations and data syncing
• Highly organized and self-motivated in a remote work environment