Senior Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate Senior.

Key Responsibilities

• Act as a subject matter expert and provide insights and reviews for team members
• Participate in mentorship and training for new hires and peers
• Lead customer success engagement for high interaction accounts and manage complex renewal opportunities

Required Qualifications

• 5+ years of customer success or account management experience
• Experience managing Inside and/or Mid-Market accounts
• Ability to manage accounts end-to-end without intervention from Sales
• Bachelor's degree in a related field or commensurate experience
• Proven ability to meet retention and activity targets consistently