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Technical Support Specialist

7/11/2025

No location specified

Job Summary

A company is looking for a Technical Support Specialist to provide customer support and resolve technical issues.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Troubleshoot and diagnose software functionality issues, recommending solutions
  • Document customer interactions and recurring technical issues for product quality improvement
Required Qualifications
  • High school diploma required; Associate or Bachelor's in Computer Science or related field preferred
  • Proficiency in PC configuration, installation, and quality assurance processes
  • A+ certification and network experience are a plus
  • Ability to work effectively in a remote-first environment
  • Willingness to learn various platforms and tools

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