Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support and resolve technical issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose software functionality issues, recommending solutions
• Document customer interactions and recurring technical issues for product quality improvement

Required Qualifications

• High school diploma required; Associate or Bachelor's in Computer Science or related field preferred
• Proficiency in PC configuration, installation, and quality assurance processes
• A+ certification and network experience are a plus
• Ability to work effectively in a remote-first environment
• Willingness to learn various platforms and tools