Job Summary
A company is looking for a Technical Support Specialist to provide customer support and resolve technical issues.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Troubleshoot and diagnose software functionality issues, recommending solutions
- Document customer interactions and recurring technical issues for product quality improvement
Required Qualifications
- High school diploma required; Associate or Bachelor's in Computer Science or related field preferred
- Proficiency in PC configuration, installation, and quality assurance processes
- A+ certification and network experience are a plus
- Ability to work effectively in a remote-first environment
- Willingness to learn various platforms and tools
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