Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support in a fast-paced environment for patients receiving home medical equipment.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level positions
• Experience with Medicare certified processes is preferred
• Proficient in navigating online EMR systems and Microsoft Office