Member Services Supervisor

Job Summary

A company is looking for a Member Services Supervisor to oversee the Member Services team and ensure client satisfaction.

Key Responsibilities

• Supervise daily operations of Member Advocates and Processors, focusing on staffing and quality assurance
• Assist in hiring, training, and development of new team members, and handle escalated inquiries
• Monitor workflow and implement efficiencies to improve service levels and performance metrics

Required Qualifications

• 3+ years of supervisory experience in Employee Benefits Administration or a related industry
• Bachelor's degree or equivalent
• Experience with COBRA Administration and related services is ideal
• Demonstrated leadership skills and ability to motivate staff
• Benefit Administration experience or life and health license is a plus