Bilingual Call Center Representative

Job Summary

A company is looking for a Call Center - Bilingual Spanish.

Key Responsibilities

• Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, and billing issues
• Care for customers recently in accidents by demonstrating empathy and setting up new claim reports
• Offer customers additional products during service interactions

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Fluent in Spanish and English (speak and read)
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Must have a designated workspace free from noise and distractions