Help Desk Services Manager

Job Summary

A company is looking for a Manager of Help Desk Services.

Key Responsibilities

• Ensure timely and accurate customer service for internal and external customers
• Lead and mentor a growing help desk team focused on client satisfaction, security, and compliance
• Manage technology deployment/consolidation projects and establish best practices for technical support

Required Qualifications

• 8+ years of experience in a help desk function or providing technical support
• 2+ years of team management experience
• Hands-on experience with help desk and remote-control software
• Experience leading complex technology deployment/consolidation projects
• Bachelor's degree in Business Administration, Computer Science, or related field, or equivalent work experience