Call Center Associate

Job Summary

A company is looking for a Call Center Service Associate to provide customer service support through various communication channels.

Key Responsibilities

• Receive and handle customer inquiries via phone, fax, mail, and email
• Initiate investigations based on the nature of the inquiry and document actions taken
• Follow up on unresolved issues and escalate trends to management as needed

Required Qualifications

• High school degree or equivalent required; some college preferred
• Some experience in a call center or customer service role within the health insurance industry
• Keyboarding and PC proficiency
• Ability to work in a high-pressure, fast-paced environment
• Flexibility and adaptability to changing situations