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Customer Service Representative

7/3/2025

N/A

Job Summary

A company is looking for a Customer Service Representative for the West Coast, working remotely.

Key Responsibilities:
  • Provide support to customers and Territory Managers by answering calls and emails, processing orders, and tracking deliveries
  • Resolve customer order issues, including delivery discrepancies and back orders, ensuring customer satisfaction
  • Participate in training programs and communicate regularly with internal departments regarding order updates and issues
Required Qualifications:
  • High School diploma or GED required; college degree preferred
  • Minimum of 2 years' customer service experience, with knowledge of shipping procedures and inventory control
  • Call center experience is a plus
  • Proficient in MS Windows and Office applications
  • Familiarity with maintaining a customer database and internet navigation

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