Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Support customers via email, phone, live chat, and SMS, ensuring satisfaction
• Provide exceptional customer service and tailor solutions to enhance customer experience
• Maintain knowledge of systems and processes to deliver accurate information and insights

Required Qualifications:

• High school diploma or equivalent required
• 2+ years of experience in customer service, preferably in e-commerce or hospitality
• Experience in a high-volume environment handling multiple communication channels
• Familiarity with Zendesk or similar CRM platforms
• Ability to work flexible shifts, including evenings, weekends, and holidays