Remote Customer Support Specialist

Job Summary

A company is looking for a Starry Expert (Part Time).

Key Responsibilities

• Manage customer support interactions via phone, email, and live chat
• Assist customers with scheduling, account-related questions, and issue resolution
• Follow up with customers to ensure satisfaction and escalate issues as needed

Required Qualifications

• 1+ years of help desk or troubleshooting customer service experience
• 1+ years of call center or contact center experience handling moderate to high call volume
• Ability to work from home in a quiet, dedicated space
• Experience with hardware, complex technical services, or in a SaaS company or IT environment
• Bonus: Familiarity with Zendesk and previous remote work experience