Customer Support Executive Assistant

Job Summary

A company is looking for a Customer Support Representative & Executive Assistant.

Key Responsibilities

• Provide Tier 1 technical support to customers, troubleshooting issues and escalating complex inquiries
• Assist the Founder and Lead Developer with task intake, prioritization, and progress tracking
• Create instructional content and maintain communication regarding task status and organizational priorities

Required Qualifications

• Must reside in North or South America
• Prior experience with databases or technical tools is a plus, but not required
• Ability to stay organized and multi-task in a remote work environment
• Comfortable working independently from home
• Patient, empathetic, and upbeat approach to communication