Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Required Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details