Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Drive conversations with customers on enterprise architecture best practices and ensure customer satisfaction
• Provide proactive support and recommendations to minimize service disruptions
• Lead the resolution of critical technical issues and assist developers with Salesforce integration troubleshooting

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related quantitative discipline
• Five years of experience in a related field
• Experience with Salesforce Administration and Customization
• Proficiency in Apex, Visualforce, SOQL, and Web Services (REST and SOAP API)
• Familiarity with HTML, CSS, JavaScript, and various Salesforce products and tools