Application Support Representative

Job Summary

A company is looking for an Application Support Representative (Remote).

Key Responsibilities

• Manage incoming calls and assist customers with the loan application process
• Explain product features and benefits to ensure customer satisfaction
• Proactively reach out to customers to encourage loan application completion

Required Qualifications

• Experience in a call center setting is preferred
• Familiarity with CRM systems and practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities and effective time management
• Proficient phone communication and active listening skills