Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative to provide customer service and support to patients and healthcare staff.

Key Responsibilities

• Schedule and register patient appointments while processing various communication requests efficiently
• Assist patients with inquiries regarding services, referrals, and authorizations, ensuring first contact resolution
• Maintain professionalism and quality assurance while managing high volumes of incoming calls and communication

Required Qualifications

• High school graduate, GED, or equivalent
• Experience with computer systems, including web-based applications
• Preferred experience in a patient-focused healthcare environment
• One year of experience in a high-volume multichannel contact center is preferred