Healthcare Advocate

Job Summary

A company is looking for a Healthcare Customer Service Representative.

Key Responsibilities

• Educate callers on healthcare options and solutions
• Assist individuals in making informed decisions about health insurance
• Provide empathetic support to callers navigating healthcare challenges

Required Qualifications

• Minimum 1 year of contact center or equivalent customer service experience
• Demonstrated commitment and achievement in work history
• Ability to adapt to changes in programs and the healthcare marketplace
• Previous healthcare experience and HIPAA training preferred
• Must adhere to regulatory requirements and client processes