Client Success Analyst

Job Summary

A company is looking for a Client Success Analyst (SaaS/Healthcare IT/EHR).

Key Responsibilities

• Build strong relationships with clients and provide exceptional service
• Analyze client data to identify trends and conduct regular check-ins for satisfaction
• Collaborate with cross-functional teams to enhance the client experience and manage concerns

Required Qualifications

• BA/BS in Business Administration, Management, or Accounting with a technology-related minor preferred
• Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
• Experience in implementation and/or consulting within the healthcare vertical
• Knowledge of EMR, Patient Engagement, Medical Billing, and Business Information & Analytics systems
• Proactive and self-motivated with strong business acumen