Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - EMEA Region.

Key Responsibilities

• Manage a portfolio of Enterprise customers, ensuring strong relationships and long-term satisfaction
• Lead and coordinate customer-facing projects, establishing timelines and managing risks
• Drive customer engagement with proactive strategies to increase platform usage and reduce churn

Required Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• At least 3 years of customer-facing experience in Customer Success or Account Management
• Experience with tools that enable proactive customer success, such as ChurnZero
• Proven ability to build and sustain customer relationships that drive retention and growth
• Preferred background in the hospitality industry