Customer Service Specialist - UT

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Assist customers via phone, email, and live chat with product selection and order inquiries
• Maintain accurate records of customer interactions and meet established performance metrics
• Identify opportunities to enhance customer experience through upselling and problem-solving

Required Qualifications

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but training is available for the right candidate
• Ability to multitask and prioritize in a fast-paced environment
• Comfort with technology, including experience with Google Workspace and CRM systems
• Typing speed of at least 40 words per minute