Client Services Executive

Job Summary

A company is looking for a Service Executive II for their Contact Center.

Key Responsibilities

• Build and improve relationships with clients to resolve operational issues and questions
• Manage and deliver timely responses and resolutions while exceeding client expectations
• Collaborate with internal teams and clients to ensure optimal service delivery and client satisfaction

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience
• Seven years of client relationship experience in the financial services or contact center industry
• Experience in driving strategic initiatives and customer success
• Four years in Client Service Delivery or a similar role within the industry