Ohio Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide customer service and support in a remote setting.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers in setting up new claim reports and demonstrate empathy for those recently in accidents

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles, with training provided for those not already licensed
• Ability to multitask and navigate multiple computer systems
• Availability for a full-time schedule, including evenings and weekends
• Designated workspace free from distractions and high-speed internet access required