Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to provide outstanding service and support to customers.

Key Responsibilities

• Identify customer needs and assist with feature usage, troubleshooting, and account or billing issues
• Monitor customer complaints, ensure resolution, and escalate issues as needed
• Check customer websites for correct installation of products and services

Required Qualifications

• At least 2 years experience in a customer support role
• Experience working at a software company
• Familiarity with help desk software and remote support tools
• Experience with Customer Relationship Management software
• Proficiency in Google Sheets and/or Excel