Senior Customer Success Manager

Job Summary

A company is looking for a Senior Strategic Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions
• Collaborate with the Strategic Account Manager to gather customer feedback and influence product development
• Identify upsell opportunities and monitor customer health to maximize retention rates

Required Qualifications

• 4+ years of experience in Customer Success or Account Management
• Expertise in managing top-tier clients and applying strategic thinking
• Strong executive presence for meaningful business discussions
• Proficiency in CRM systems and data analytics
• Previous client-facing experience in the multifamily or prop-tech industry