Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Higher Ed.

Key Responsibilities

• Manage a full account portfolio and relationships with customers to drive long-term adoption and high client health
• Serve as the primary point of contact for customer communication and conduct formal business reviews
• Monitor adoption trends and provide recommendations based on customer needs and account health

Required Qualifications

• Bachelor's degree required
• Strong understanding of Salesforce is required
• 3 years of experience in a customer success role
• Preferred experience in the Higher Education market, specifically enrollment management
• Experience with digital marketing and Google Analytics preferred