Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote environment.

Key Responsibilities

• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and accurately document pet medical information while scheduling appointments
• Guide emotional conversations calmly and meet all productivity and performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs such as Gmail, Google Calendar, and Zoom
• Previous experience in a work-from-home environment
• Attendance at a mandatory 4-week intensive training program is required
• Must be punctual and meet attendance standards consistently