Director of Client Success

Job Summary

A company is looking for a Director of Client Success to lead partnership implementations and manage client relationships in the healthcare industry.

Key Responsibilities

• Own the implementation process and coordinate across teams for seamless client experience
• Manage client relationships and respond to escalations and reporting needs
• Optimize processes to meet client expectations and ensure compliance with performance metrics

Required Qualifications

• 5+ years of experience in healthcare implementation and transformation initiatives
• Proven ability to lead in dynamic, fast-paced organizations
• Strong operational mindset with a focus on workflows and metrics
• Analytical skills, including proficiency in Microsoft Excel for reporting
• Experience with payers and healthcare systems is preferred