Customer Service Advocate

Job Summary

A company is looking for a Healthcare Customer Service Advocate to support a Managed Care Organization in California.

Key Responsibilities

• Answer inbound calls from patients, prescribers, and healthcare professionals
• Contact doctors to obtain necessary prescription information for order fulfillment
• Manage queues and ensure correct shipment of specialty pharmacy orders

Required Qualifications

• High School Diploma or GED
• 2-3+ years of customer service experience in a call center environment
• Ability to perform follow-ups and navigate multiple systems
• Strong typing skills of 30 WPM or more
• Good tenure and attendance in previous positions (1+ year at most jobs)