Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Large & Enterprise.

Key Responsibilities

• Manage the success of a portfolio of enterprise-level customer accounts
• Develop success plans to ensure goal alignment, product adoption, and customer loyalty
• Build relationships with stakeholders and facilitate product training and support

Required Qualifications

• 2+ years of experience in Customer Success or Account Management with Large/Enterprise accounts in a SaaS environment
• 2+ years of K12 EdTech experience with large district implementations
• Experience with school communication tools and integration tools is a plus
• Project management experience and ability to prioritize in a dynamic environment