Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative to provide customer support in a remote setting.

Key Responsibilities

• Provide efficient and friendly customer service by answering incoming phone calls and addressing concerns regarding claims and eligibility
• Assist customers with inquiries and forward requests to appropriate personnel as needed
• Document calls and ensure accurate information is captured using provided resources and tools

Required Qualifications

• High school diploma or G.E.D
• Two or more years of inbound telephone customer service experience
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, and Excel
• Experience in the healthcare industry, particularly with Medicaid knowledge, is strongly desired
• Ability to maintain confidentiality and comply with HIPAA regulations