Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Act as an advisor to customers, handling complex technical issues and creating knowledge base articles
• Perform product troubleshooting and collaborate with development teams to resolve incidents
• Implement readiness programs and contribute to automation techniques for process improvement

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience, or 5+ years of relevant experience
• Ability to meet security screening requirements, including Microsoft Cloud Background Check
• Microsoft Technology Certifications are preferred